Refund policy

30-day return request window

Contact Nvvnn within 30 days of delivery to request a return. Eligible items must be unused, unwashed, undamaged, and in their original packaging, with proof of purchase. Items returned without approval may not be accepted.

How to request a return

Email support@nznzz.com with your order number and the reason for the request. We will provide eligibility confirmation and return instructions. Do not send an item to an address found on a parcel or elsewhere unless our support team confirms that address for your return.

Non-returnable items

Gift cards, final-sale items, personalized items, and goods that cannot be resold for hygiene or safety reasons are not returnable unless they arrived damaged, defective, or incorrect. Contact us before ordering if you are unsure whether an item is eligible.

Damaged, defective, or incorrect orders

Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and explain the available resolution.

Return shipping and refunds

Return shipping costs are the customer's responsibility unless Nvvnn confirms that the item was damaged, defective, or incorrect. Approved refunds are issued to the original payment method after the return is received and inspected. Banks and payment providers may need additional time to post the credit.

Contact

Questions about a return or refund can be sent to support@nznzz.com.