Shipping policy

Order processing

Orders are typically prepared within 2–5 business days, excluding weekends and public holidays. Promotional periods, address checks, or unusually high order volume may require additional time.

Delivery estimates

Delivery time depends on destination, carrier service, and customs processing. Any estimate shown at checkout or in an order update is an estimate, not a guaranteed arrival date. Severe weather, address issues, customs, and carrier delays may affect transit.

Tracking

Tracking information is emailed when available. Please allow up to 48 hours after dispatch for the carrier's first scan to appear. You can also use the Track Your Order page.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Email support@nznzz.com immediately if you notice an error; changes are not guaranteed after processing begins.

Customs and import charges

Where applicable, the recipient is responsible for customs duties, taxes, and import charges not collected at checkout.

Delivery questions

If tracking has not updated for an extended period or the estimated delivery window has passed, email support@nznzz.com with your order number.